Product Manager · Strategy · Delivery · Technical Fluency

Tyler Wick

I turn complex customer problems into product direction teams can execute,

from discovery and roadmap decisions through delivery, adoption, and lifecycle change,

with deep experience in GovTech platforms, GIS, and applied AI.

View selected workResume

Portfolio highlights

  • $2.17MARR Retained Through Lifecycle Program
  • 50%Lower Implementation Time & Cost
  • ~$150KFirst-Year ARR From SRM Launches

Selected work

Selected Work

Product Manager | Strategy, Delivery & Platforms

01DeliveryCase study

Managing a Legacy CRM Through End-of-Life

Owned the PublicStuff CRM end-of-life program through a multi-year transition, preserving 121 customers and $2.17M ARR while balancing retention features, defect priorities, and migration support.

Outcome

  • 121 customers and $2.17M ARR retained
  • ~15 features delivered across 12 epics
  • 100+ defects resolved and ~50 incidents managed
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02DeliveryCase study

Rapid Damage Assessment: Building for the Real Process

Field discovery for the expansion of Accela's Rapid Damage Assessment offering — translating how emergency management actually works after a disaster (not how the binder says it works) into shipped geospatial and mobile capabilities, including Esri Survey123 integration.

Outcome

  • ~30 agencies and ~150 discovery interviews
  • Esri Survey123 integration for offline field data collection
  • Shipped as part of the 2023 offering expansion
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03DeliveryCase study

Landing a Time-Sensitive API Migration

A hard-deadline API migration that reached 97% conversion across ~150 government customers through readiness tracking, wave communications, and agency-by-agency follow-up.

Outcome

  • 97% conversion across ~150 customers
  • Customer population segmented into readiness waves
  • Long tail landed through direct agency outreach
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04TechnicalStrategic assessment

ArcGIS Enterprise Upgrade Program

Turned reactive, ticket-by-ticket GIS compatibility firefighting into a sequenced upgrade program that customers could plan around — compatibility analysis, upgrade waves, and rollout communications across an ArcGIS-integrated government customer base.

Outcome

  • Reactive escalations replaced with planned upgrade waves
  • Compatibility matrix across versions, endpoints, and configurations
  • Program adopted as the standing upgrade playbook
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Project index

More Work

  1. 05Technical / Strategic assessment

    GeoAI Assessment: Separating Ready from Promising

    15 GeoAI capabilities assessed hands-on
  2. 06Delivery / Case study

    Teaching the Product We Already Had

    Six-part video series, built unprompted
  3. 07Technical / Case study

    AI-Assisted 311 Triage: Building in Public

    Synthetic requests and open data only

About

I make complex product problems clear, sequenced, and executable.

In more than five years in Accela’s product organization, progressing from project management to associate product management and product management, I have worked across the product lifecycle: field discovery and requirements, roadmap and platform strategy, customer migrations, commercialization, adoption, and end-of-life transitions.

That range spans disaster-response field workflows, enterprise API and CRM transitions, 311/service-request products, workflow education, and GIS and AI platform programs. My differentiator is not one technology; it is learning a domain quickly, making tradeoffs visible, and translating between customers, engineers, services, and leadership. That translation has included monthly roadmap and status readouts to the CEO and C-suite for ~1 year.

Capabilities

Product Strategy

  • Roadmap planning
  • Prioritization & tradeoffs
  • Commercialization & go-to-market
  • Market & capability assessment

Delivery & Adoption

  • Customer discovery & requirements
  • Cross-functional delivery
  • Migration & lifecycle management
  • Adoption & education

Technical Fluency

  • Platform & API migrations
  • GIS / ArcGIS integration
  • Applied AI assessment
  • Architecture & dependency analysis

Get in Touch

Open to product management roles across complex platforms, workflows, and customer-facing products. I bring GovTech depth and an adaptable toolkit spanning strategy, delivery, adoption, and technical discovery.

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